Guarantee

Guarantee

www.timbersheds.co.uk  –   10 Year Guarantee

 

This guarantee applies only to sheds purchased on the www.timbersheds.co.uk and provides for a 10 year guarantee on the timber only, to cover against :

  • ROT
  • DECAY
  • INSECT INFESTATION

Please note :

  • Our policy is one of continuous improvement and development of the product, therefore, we reserve the right to alter specifications without prior notice.
  • We expect all sheds leaving our premises to be of suitable quality.
    • If you have paid us to install you are recommended to check your shed for quality and accuracy before our fitters leave site.
    • If you are self-installing, you are recommended to examine the contents before installation and check quality, accuracy and quantity of the contents. Any claim for damage to glass, finish or shortages; must be submitted prior to installation or booking tradesmen.
  • The guarantee applies to the original purchaser only and a claim must be submitted by email or in writing within one month of the defect becoming evident together with an appropriate proof of purchase (email confirmation or sales receipt).
  • The shed must be sited on a suitable firm and level base.
  • The shed must be re-treated inside and out annually with a suitable wood preserver as per the after-care advice provided.
  • Windows and glazed doors must be suitably treated with silicone or alternate water-tight solution.
  • Airflow is crucial to the comfort and longevity of your shed so as to prevent condensation, mildew and spores. Look to add external ventilation and keep the door open where possible to assist in keeping your shed dry.
  • Following an approved repair, the guarantee will remain valid from the date of the original purchase.
  • We may ask you to provide photographs of the entire shed and/or any visible fault, to be used in determining whether a replacement is required. www.timbersheds.co.uk is the sole arbiter of whether the timber is faulty and qualifies for a replacement or repair.  
  • The guarantee is in addition to, and does not affect, your statutory rights. Please retail your receipt as proof of purchase.

 

The company reserves the right not to honour claims under this guarantee in any circumstances at our discretion that include, but not limited to :

  • The fault relates to normal wear and tear or natural timber movement, maturing, changes in appearance; that will not affect the structural integrity of the shed.
  • The fault is the result of any form of accident, abuse, negligence or wilful damage caused by any person, animal, weather, or howsoever caused.
  • The fault is the result of a force majeure event beyond our reasonable control, for example flood, fire or natural disaster.
  • Where the shed has been altered or repaired without our approval or instruction.
  • Where our installation instructions have clearly not been followed.
  • The product has not been re-treated annually with a high-quality wood preserver in line with our After Care advice.
  • The shed has not been installed on a suitable firm and level base.
  • Windows have not been suitably sealed with silicon or water-tight alternative.
  • The shed has come into contact with a tree or exterior walls that could allow moisture to penetrate the timber.
  • The roofing felt or rubber has been damaged or incorrectly fitted so as to allow water ingress.

 

Doors and Windows Guarantee

  • Timber frames are guaranteed for a period of 10 years from the date of purchase. Should any part become defective due to faulty manufacture or materials, it will be replaced free of charge (supply only, no fitting costs will be covered). 
  • Any parts supplied will have a guarantee term for the remaining period of the initial product guarantee previously advised. 
  • A two year guarantee is applicable to glass units and hardware. We follow the Glass & Glazing Federation guidelines for measuring glass quality.
  • This guarantee does not cover any glass breakage, howsoever caused, or any fault arising from incorrect installation should your shed have been self-installed.
  • Any replacement parts supplied are for your installation only and no claim will be accepted for any costs incurred for the installation of replacement items.  

 

Roofing Material

  • Roofing felt is guaranteed for one year from the date of installation.
  • EPDM roofing membrane is warrantied for five years from the date of installation.
  • As part of the warranty conditions EPDM rubber and felt roofs must be kept clear of debris, branches and obstructions. Damage by any third party, animal, or any other object of any description is not covered under this warranty.
  • This warranty is from Seller to Buyer and is not transferable to a third party.

 

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